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Helpdesk Service

Local experts backed by a global leader
Our experienced and friendly helpdesk consultants will be your first point of contact with Amadeus concerning any functional and day-to-day operational queries.

Most helpdesk staff have years of firsthand customer service experience gained from working within the travel industry prior to joining Amadeus. This experience, coupled with intensive Amadeus product training, manifests itself in excellent problem resolution skills.

Helpdesk consultants will also liase with 3rd parties and escalate issues to our second level support centers in Nice and Munich, if required.

How to contact us

Send us your enquiry via Helpdesk Inquires Form, direct Email or call our Helpdesk numbers:

 
Helpdesk Inquiry form  Click here

Helpdesk E-Mail  helpdesk @ amadeussudan.com

Helpdesk Staff
   
Contact Name  Mr. Ahmed Affas
Mob #  + 249 - 912 - 853 033
E-Mail  aaffas @ amadeussudan.com
   
   
Contact Name  Mr. EL-Haitham Idris
Mob #  + 249 - 912 - 228 831
E-Mail  eidris @ amadeussudan.com
   

 

 
 
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